[Resolved] Redbus — due to break down of shyamali bus parivahan

Santosh Mukherjee

from Bhubaneshwar, Odisha

Address:

Burdwan, West Bengal, 713304

I online booked 02 tickets from asansol to kolkata on 11/5/2018 bus departure from asansol 15.00 pm my seat nos. Were 29, 30. Ticket id 63mevaxv. Bus started timely but before palsit toll point a severe break down occurred and the bus staff dropped all the passengers without any arrangement to drop us upto kolkata. I have to bear almost double dare to reach my destination. Why no arrangement was not done by transport operator for such occurance we argued but they told they are helpless. No question of refund they told. Please look into the matter and arrange for compensation to me. Santosh. [protected]@gmail.com mob [protected].

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Jun 22, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 16, 2018

Red Bus Customer Care's response Hi Santosh,

Greetings from redBus !!!

We regret the poor experience. We have escalated your complaint to relevant stake holders.We will revert with positive updates at the earliest.

Thanks,
Team redBus

Verified Support

Jul 05, 2018

Red Bus Customer Care's response Dear Santosh,

Greetings from redBus!

We are really sorry for the long wait. We would like to inform you that we have processed a refund of Rs 450/- in your bank account on June 27, 2018 and the same will reflect within 7 working days as per banking procedure.

We request your patience in this regard.

Regards
Team redBus