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[Resolved]  Redbus — early onboarding time

I have booked ticket in red bus from bangalore to tirupati. Given boarding time is 10:30 pm. But the bus arrived at 9:40 pm 45 minutes earlier than boarding time. I got a call from driver and he asked me to come fast as they are waiting for me. As i am in bangalore it is difficult to reach on time. As per my convenience i booked ticket for that time. But these people are asking me to come early.
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Nov 1, 2019
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Sep 23, 2019
Red Bus Customer Care's response Hi Indu,

Greetings from redBus!!

We are sorry to hear about the issues faced at your end. That is definitely not the customer experience we wanted to deliver. Kindly share ticket details with us to look into it. We promise to work and serve you better going forward.

Thanks,
Team redBus
Sep 23, 2019
Updated by Induchowdary redBus mTicket
Route: Bangalore to Tirupati
Ticket No: TNAJ95926007
Passenger: Nirmal Varma (22, MALE)
PNR: YGT[protected]
Travels: Komitla Travels
Departure: 10:30 PM Sep 22, 2019
Boarding point: Marathahalli
--
Address: Opp. Kalamandir showroomYatragenie travels and komitla travels[protected]
Boarding point contact: [protected]
Komitla Travels
Verified Support
Oct 01, 2019
Red Bus Customer Care's response Hi Nirmal!

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the issue faced with your ticket no. TNAJ95926007. I’m Thokchom and I have been working on your case.

I understand that during your journey would have caused an inconvenience to you and I am truly sorry.

As discussed on call, your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle free quality service in the future.

For any other questions you may have or help with your future travel bookings
please write to us using the link .

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

With thanks,
Team redBus
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