[Resolved] Redbus — eating passengers money

adsingh_naz

from Chennai, Tamil Nadu

Website:

redbus.in

I booked a ticket (Tkd[protected] in redbus on 8th december 2017 to onward my journey from chennai to ervadi (Ramanathapuram) in parveen travels and my boarding point was @ perungalathur. When i reported for my journey @ perungalathur, parveen travels operators were telling that the bus i booked was not going to ervadi (Ramanathapuram) instead it was aligned to nellai (Ramanathapuram). I contacted redbus and they provided me a solution that the bus was just going to stop 4 kilometers before the destination but the real difference between these two destinations are 172 kilometers. Redbus is just providing irrelevant information in their application and just filling their pockets with passengers money and they don't care about the passenger's sufferings.

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Jan 21, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2017

Red Bus Customer Care's response Dear Customer,

Greetings from redBus !

This is in regards to your complaint about ticket number TKD[protected]

We regret the inconvenience caused.We have taken down your concern with the operator and we are waiting for the revert. Also, we would like to thank you for bringing this case to our notice.

Please note that we are committed to give you a better experience going forward. Once again, we apologize for the inconvenience caused to you on behalf of the bus operator and appreciate your patience.

Thanks for choosing redBus and have a great day ahead.

Regards,
Team redBus

Feb 17, 2018

Updated by adsingh_naz I have received the refund of my full ticket value from Redbus on february 2018. Thank you consumer complaints website.