[Resolved] Redbus — Fare deducted from bank account but transaction failed, no ticket issued.

kaveeta_ku

from Rajkot, Gujarat

Address:

Rajkot, Gujarat, 360005

I had book the ticket for Rajkot to Ahmedabad for 02/01/2017 for bus ticket of Patel Tours & Travels via Red Bus with name Sangita K. Bhut, 47, Female for 5.30 A.M.
I had paid Rs 457/- through Net Banking of HDFC Bank. Amount deducted from my Banl Account but error message of transaction failed appeared & I can;t get the ticket.
Bank end detail is as under.
[protected]-PAYUREDBUS
Ref:[protected]
Payment date:01/02/2017
Please refund my whole amount as no ticket issued.
Sangita Bhut
M:[protected]

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Mar 13, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Feb 01, 2017

Updated by kaveeta_ku Reg. above said complaint, call received from No;[protected].
But caller can't get sufficient detail from me.
Pl. do needful to refund for Rs 457/-
I booked the Bus Ticket throgh Red Bus from Rajkot to Ahmedabad for the day of 02/01/2017 (Patel Tour & Travels as bus operator) & make the payment throgh HDFC Net banking.
Against my complaint, frequent call from following Mobile number come to me & asking for Debit card detail, PAN detail, Date of birth etc. & frequently cut the conversation & again asking personnel detail from another mobile number. The list of all these number are as under.
[protected]
[protected]
[protected]
[protected]
[protected]
Calling period16.56 hours to 17.15 hous on dated 01/02/2017.
Calling party is more interested for knowing personnel detail as stated above & nothing do for redressa of my grievances.
All these recorded for further action pl.

Verified Support

Feb 03, 2017

Red Bus Customer Care's response Hi Kavita,

Greetings from redbus!!

We are sorry to hear that, we request you to kindly share the registered mail id and date of transaction. We'll check and get back to you with an update at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

Verified Support

Feb 03, 2017

Verified Support

Feb 10, 2017

Red Bus Customer Care's response Hi Kavita,

Greetings from redbus!!

As we could check, you have made two transactions on 1st Feb'17. We have received the amount for one of them and we have initiated the refund of the same on 2nd Feb'17. We suggest you to check with you bank if you have not received the refund we initiated or if the amount is debited for more than once at the time of payment.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

Dear Customer,

I request you to share your account details, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

MD.DASTHAN

from Tadpatri, Andhra Pradesh

Iam booked ticket on 17-01-17, the ticket cannot be confirmed, but the amount debited from my account. The debit amount details as worth Rs611/-, on POS PAYUST[protected] at www.redbus.in txn#[protected]

kaveeta_ku

from Rajkot, Gujarat

Bank end transectin detail are as under.
[protected]-PAYUREDBUS
Ref:[protected]
Transection date:01/02/2017
Contact detail:[protected]