[Resolved]  Redbus — have-not received the refund email

I booked ticket from thirupattur (Sivagangai) to chennai on 23rd may 2020. Due to covid 19 i got information that the bus got cancelled. Still i have-not received any email from redbus regarding refund. Instead i am receiving the mail aking about travel experience. Kindly check it out and i request u to send the refund.
Ticket details:
Travels name: sri krishna travels
Ticket no: tp4n87316051
Pnr no: 458v6cba
Passenger details: 3tickets (Seenivasan, santhi, snega)
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Apr 27, 2020
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Mar 27, 2020
Red Bus Customer Care's response
Hi,

Greetings from redBus!

We sincerely regret the inconvenience caused due to this bus cancellation. We will work harder to educate bus operators on providing hassle free, quality service in the future.

The full refund has been initiated from our end today and this will reflect in your source account within 5 to 7 business days.

Thank you,

Team redBus!
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