[Resolved]  Redbus — Listing uninspected busses on their website and displaying a number which is not toll-free as toll-free!

Address:

Chennai, Tamil Nadu

Redbus.in lists the buses which are not being properly inspected. I happened to book a bus on Aug 23rd with the ticket number TH9M65757683. Below I list the issues one by one. 1. The bus arrived at the pickup location after 1 hour. 2. The driver was drunk. We handed him over to the local police at Thanjavur. So, someone else told that he is the owner of the travels(Karthik Ramu Travels) and drove the bus promising that he will arrange a driver at Kumbakonam but he didn't. 3. The bus was hit on a lorry around 3.00 A.M. and we all were dropped at the place of accident and the driver/owner didn't pay refund or arrange any other mode of transport. So, we had to spend our own money to return to Chennai. 4. There was NO Emergency Exit on the bus we traveled and the only main door was jammed due to the accident so we had to jump through a broken glass window out of it. 5. When asked redbus.in they say that they inspect the buses before they list. 6. When raised a request with redbus.in they rejected the refund request stating that the journey date is over. 7. I wanted to talk to some higher authority from redbus.in regarding this since the issue were not resolved for more three weeks now. I requested for the appellate authority's contact which is not listed on their website but the senior executive Mr. Balakrishna told that there is no appellate authority or any senior authority I could talk to and he will address my issue within 24 hours. But now it's been more than a week since Mr. Balakrishna (balakrishna.[protected]@redbus.in) promised me and he never called. There was not even an email revert.