[Resolved] Redbus — Mishandling with female passengers | |||||
Very poor in commitments and service offered, booked seat was not given in the bus, single female passengers handling is very pathetic, no one is there to solve the issues, male passengers book tickets in the name of female, should not go for it.. conductor in the bus also do watever they want and they don't reply to calls.. everything is shown in a way that they are very serious in their work but its only to fool the passengers.. a big no... ticket booked at red bus but red bus didn't took ownership on the travelling date.. spoken on all of its numbers offered, all numbers were picked but no seroiusness seen they only say that ur complain is registered but no one actually looks at it.. spoken to mr. nitin also who said he is the owner but he also took it casually.. below message also comes on travelling time but its only a name sake.. Hi nidhi s. Thank you for booking with us. For any emergencies during your journey from Delhi to Varanasi on Sat Mar 11, 2017 at 9:00 PM, please call [protected]. This is a dedicated number to serve female passengers travelling with Metro Travels. Wish you a safe and happy journey. -redBus. Was this information helpful? | |||||
Apr 16, 2017 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Mar 16, 2017 Red Bus Customer Care's response Hi Abhishek, Greetings from redBus! This is in regards to your complaint about ticket number TK[protected]. As discussed over the call with our concerned team, I regret the inconvenience caused during your journey on March 11, 2017. I totally understand how uncomfortable you must have felt due to the unfavorable behavior from the bus staff. However, I would like to assure you that we have passed on this complaint to the senior management of bus operator. We have requested them to take necessary measures to avoid such mis-haps in future. We also urge you to rate the operator using the link shared with you post completion of the journey. We, at redBus are committed to ensure best customer experience and female passenger safety will be our first priority always. Please know that we are committed to give you a better experience going forward. Once again, I apologize on the behalf of bus operator for the inconvenience caused to you. If you have any other queries, kindly write back to us. We will be glad to assist you further. Thanks and have a great day ahead! Regards, redBus Team | |||||
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Domlur Layout, Karnataka, Bangalore, Karnataka, India - 560071
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A alternative bus from akola to shirdi was provided of different operator.
I had to wait at bus stop for 3 hours.
Please arrange for my refund by paytm.
Tk no:TK[protected]
Pnr no: 55930610
Bus operator: purple prasana grand