[Resolved] Redbus — money deducted from paytm bhim upi but redbus say transaction failed

Pranav Malve

from Pune, Maharashtra

Address:

Fortune 108 Road Swapnaloak Appartment B 501, 411033

While booking ticket on redbus ticket transaction failed message shown but money get deducted. Redbus care told me will get refund in 7 days but now it is more than 11 daya still i didn't get any amount back. I connected paytm for this they showing transaction was successful and waiting for merchant reply. I kindly request you to take action on it and try to refund my amount 1750 to my account as soon as possible.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Apr 19, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2020

Red Bus Customer Care's response Hi Pranav,

Greetings from redBus!

We did check the details of the screenshot attached. We regret to inform that we are unable to fetch the details from the same and hence, we would request you to revert via email to '[protected]@redbus.in' along with the registered email ID you made the transaction from.
We will get this checked and revert accordingly.

Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!