[Resolved]  Redbus — need refund | for ticket booking

Address:461001

Redbus mobile app for android showed me booking failed error message 2 times when i booked but later both tickets where confirmed. Now i have 2 tickets for hoshangabad to indore for today 1) 3:45pm
2) 6.20pm
For same 4 people. When i am asking for refund they are saying you booked from 2 different email id.
My concern is why the app was showing incorrect error message. If this message was not shown i wouldn't have booked another ticket for same 4 people.

Ticket nos. Tn[protected] and tn[protected]

Complain no - 9992233

#redbus

Need refund for at least one of the tickets
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Oct 1, 2019
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Aug 28, 2019
Red Bus Customer Care's response
Hi,

Greetings from redBus!

As our social media team has updated you, the refund of your one ticket TN[protected] was processed from our end on 15th August 2019 to the original payment source. The reference id for the same is P[protected]. Please check with the Amazon team if you have not received the refund yet. Thank you!

Regards,
Team redBus.
Complaint comments 

Comments

On 7 July 2019 I booked a seat from Kullu to Haridwar booking amount 1000 the amout has been deducted from my account but i did not received any ticket and server shows sorry your ticked has not been bookedand that amount has been refunded to me in 72 hrs till now i did not receive any amout of refund

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