Redbus — NEVER book a cab with Redbus again!

Address:New Delhi, Delhi

I travelled from Jaipur to Delhi yesterday (27th Feb, 2015) with Ticket NO. TH3T4924692 The vehicle arrived 1 hour late from the reporting time and 45 minutes late from the pick-up time. The vehicle was NOT the one promised (Innova) but a smaller and less comfortable car (Etios). The driver seemed like running away from police, his average speed was 120 km/hr on the highway. Half-way through the journey (at Bilaspur), the driver was changed, which caused further delay in coordinating. The journey took a total time of 7 hrs, a far cry from the advertised 3:50 mins. I was dropped off at Rajiv Chowk at 12 midnight! In short, there NOTHING positive and I will NEVER opt for another RedBus service neither will I ever recommend this to anyone, in fact, I will make sure that I publicise such poor quality and unprofessional service quality widely.
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Hi,
I had to visit Lucknow for office work so I booked a bus from delhi to lucknow by redbus via Royal Crusier dated 1st march 2015. My pickup point was Akshar dham MAndir parking point.Jsut 3 hours before boarding I was informed that my pick up point has been change to Anand Vihar ISBT which was a really shocking as the distance b/w the old & new pick up point was more than 10 km.Secondly the bus was really in a miserable condition of some KAlpana Travels .The bus service was worse and more like government buses.
Things which I want to know.
1> What was the role of Royal Cruiser when I was travlling from Kalpana travels bus.
2> The charge of the bus which I came to know from the conductor was only Rs 900 so why I was charged Rs 1450.
I am attaching the ticket received by Red bus.
why i am paying 600Rs extra for poor Service?? it is froad with customer..

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