[Resolved]  Redbus — no action taken and not refunded and poor service

Address:

Bangalore, Karnataka

We (5) have travelled bangalore to cochin through aeon travels semi sleeper scania bus (Total prize 6100 for 5 people) bus booked via redbus on 03-nov-2017. Allocated bus were not in proper condition without any preliminary checking and safety precautions had been allocated. Passenger could not sleep bus mainly backside full of noise (Glass break sound). Due to that noise got awake entire journey for that but luckily that cause helps me to notice some of burning smell as well smoke in the bus (All passengers slept) around 2 am at near coimbatore (Travelled 220 km from bangalore). I only informed the driver, he immediately stopped the bus aside away from 60 km coimbatore. It was full smoke and engine oil spilling fumes (Leaking the engine oil). Driver stopped the bus around some time, many of does not what was the issue. Only few passengers know we missed big tragedy and who are argent looked other source of transport. As driver promised we will refund the amount, then we catch another bus after struggled some time and we spent around 4000 rs to reach my destination.

Bus operator and redbus people were not responding, logged 3 times same issue. They were telling we had raised request on priority, looking into that we will get back within 2 days. Now around 12 days from journey but did not get any response.

Due to that cause we have missed our tour package and lost around 20k.
Who is responsible??
I paid through redbus hence am asking to refund the 6k + 4k. Total 10000 rs as we spent to reach my destination.
I asked for refund full amount for below reasons.
1. Safety check not done
2. If it is not noticed on time, that may cause very dangerous event. (About got fire the bus)
3. While boarding only very disturbing sound observe-red, that can be easily identified bus not in proper condition.
4. Failed to re-arrange bus
5. After had this serious event no-one enquired or taken any action.
6. Failed in customer satisfaction.
7. Failed in safety of customer.
I have lost valuable time, money, struggled at midnight-jungle.

Please don't trust this people especially redbus and aeon connect travels. This people runs buses unconditional buses with high prize especially weekend. Government should take action for this.in total 60 people would have been lost the lives in midway of road. (It definitely got fired if not awake and took action.

Due to this i have lost my total tour package and bus charges (Extra charges for 250 km) around spent 4k. (Total we spent 10 k)+ 20 k tour package.

Please look into this and take necessary action for the same refund full of amount which i spent.

Ticket no: tkbx32228444
Travel date: 03-nov-2017,
Pnr no: ts[protected]gxfg/220914/hyd - ekm
Scania ac multi axle semi
Boarding point: toll plaza (In front of audi show room)
Time: 23:55.