[Resolved] Redbus — no notification and no refund

pr121akash

Address:

East Singhbhum, Jharkhand

Booked a tkt from REDBUS app on 10/02/2020 for TATA - RANCHI. Today on 11/02/2020 at 7.10 am when I arrived at boarding point I learnt that bus got cancelled. I asked the agent there he told bus is cancelled, no need to worry your amount will be refunded automatically. (copy of tkt attached)
So I took other bus at the same time for TATA-RANCHI from SARASWATI TRAVELS. (copy attached)
Is this the service they are providing. This is the 3rd grade service. Even by the time of bus departure time I wasn't notified about the bus cancellation.

Then I raised an issue regarding this via their app helpline. But of no use. (chat conversation attached)

If this is the service they are providing for online booking no one will ever book a tkt from their site or app.
And I'm not gonna recommend anyone to use their site or app to book tkts after such a horrible experience.

I want my money back.

+9 photos

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Mar 14, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We understand that the cancellation of the bus would have caused an inconvenience to you and we are truly sorry. We’ll work harder to keep a close watch on bus cancellations and changes in bus schedules in the future.

For the ticket ID: TP3C81119545, the refund is initiated today and will reflect within 5 - 7 bank working days in the source account.

Thank you for contacting redBus.

With regards,
Team redBus.

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Comments

Abhishek Ellendula

I booked bus in redbus the bus has cancelled and then redbus has initated refund through ibibo but till now i did not got my money
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