[Resolved] Redbus — no refund for cancellation

Sheetal Banad

Address:	Online, Thane, Maharashtra, 421502
Website:	www.redbus.in

I am nri,

And used red bus first time, but service is worst. Better to book with agency.

Pnr :[protected]
Ticket number tp[protected]
Travels : dolphin travel house (95)

Very bad experience from red bus. I have called red bus immediately after booking for change of time/cancellation. And no proper response.

I have called dolphin travel (Mr. Sai - [protected]) who immediately cancelled my ticket and confirmed me refund.

But red bus team still refusing to pay refund amount. And said as per policy they can not refund.

I have not availed service and i should get my money back. Rs. 2250

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Mar 1, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2020

Red Bus Customer Care's response Hi Sheetal,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket no. TP[protected].

I understand that the poor experience during your journey would have caused an inconvenience to you and I am truly sorry. We’ll work harder to educate bus operators on providing hassle-free quality service in the future.

As discussed, we've processed full refund in your bank account as per the confirmation received from the bus operator.

The refund for your ticket has been initiated from our end on the 24th of January. Basis the policy of your bank, the amount should reflect in your account within 7 business days.

The refund will be in the name of IBIBO Group Pvt. Ltd.

PO Number:[protected]
Refunded Amount: Rs. 2250/-

I do hope this solution was satisfactory.

We would be happy to answer any other questions you may have or help you with your future travel bookings.

As this response has been logged in our system, you will receive an email stating that your case has been closed.

Also, you will soon receive an email with a survey link seeking your feedback on the solution provided by us. Please do spare a moment to share your thoughts! It will help us make your experience better next time.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Comments

Hemanth kumar Gudla

I have tried to book ticket in redbus bus.But the got debited but the ticket is not booked.So I called the redbus customer care for the refund.They have initiated it.But its have been long time to return my amount .They are not giving my bank arn number .Please help me.They have written it is resolved, but I didn't get my amount back.