[Resolved] Redbus — no refund or resolution on bus cancelled

Gopikrishnan.1148

from Chennai, Tamil Nadu

Address:	5th Cross Street, Mellinum Manderia, Chennai, Tamil Nadu, 600116
Website:	redbus.in

My bus from kumbakonam to chennai on[protected] on srm transports was cancelled due to bus breakdown. The bus operator called and told me that you can apply on redbus as the bus was cancelled. But no proper response from redbus as i was cheated out of my money. I tried to raise a complaint and tried i couldn't contact redbus. No response on app. No mail for my mail and no callback came from redbus. I lost my money on the ticket. The case req id: 11303939

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Dec 20, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2019

Red Bus Customer Care's response Hi Gopi,

Greetings from redBus!!

We truly regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. Your feedback has been communicated to concerned team. We have processed refund back to source on 5th November 2019. Refund should have been credited back in 2 to 7 business days.

Thank you,
Team redBus.