[Resolved] Redbus — No Refunded

Jaison192

Address:

Chennai

Hi team
We booked ticket in Sri Krishna Travels through Red bus for journey from Chennai to Cumbum ( april 4 2021 8:15 pm ) On the date of journey by afternoon we received a message that “ trip cancelled due to mechanical issue “ - from Sri Krishna travels . And we raised complaint through redbus and requested for refund. Not refund till and we now received the message that “ as we travelled on that day “ . It totally unfair . Please check and make refund immediately.

Thanks
Albin
My number
Ticket number: TQ4V21158198
Sri Krishna Travels
Booked tickets for 2 people
Total fare: 1530.0
I would like to get response immediately.

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Aug 12, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2021

Red Bus Customer Care's response Hi Albin,

Thank you for reaching out to us regarding the refund status for your ticket no. TQ4V21158198. I am your redBuddy Sumanth and I have been working on your case.

We tried reaching you but couldn't get through. Your refund has been initiated from our end on 8th April 2021 to the mode of payment used by you for this transaction.

PO No. :[protected]

Refunded Amount: Rs. 1530/-

ARN no.:[protected]

Basis the policy of your bank, the amount should reflect in your account within 5-7 business days. If you do not receive this amount within the expected time, please reach out to the customer care team of your bank to know the status of your refund.

I hope this response is satisfactory.

For any other questions please write to us at https://m.redbus.in/help

As I have processed your request, you will receive an email stating that your case has been closed, along with a survey seeking your feedback on the assistance given by me. Please spare a moment to share your valuable inputs.

I hope I have been able to help you.

Take Care,

Sumanth

redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.