[Resolved] Redbus — no reply to feedback

M Fredrick

Address:

Ashok Bus Service,DELHI, New Delhi, Delhi, 274001

M fredrick
9:36 pm (9 minutes ago)
To ashokbusservice

Please reply to my feedback and refund my money at the earliest or
Else i will have to go for other options. The copy of my grievance is
Once again below for your reference.

M fredrick

Feb 28, 2019, 10:40 pm (9 days ago)
To ashokbusservice
Dear sir,
Thanks for asking feedback and i am sorry to state that the agent has
Dropped me without availing me the facility by misguiding me inspite
Of continuously being in touch and in the pre - text of some other
Notion has betrayed me without giving the facility and asking me to
Join in the next stop which was impossible for me as even though
Somehow if i would have managed also there was no guarantee of being
Considered. It is embarrassing and pathetic to share such worst
Experience. If really you are serious about feedback then kindly refund
My amount as i have not received the services and surely my seat is en
Cashed by other passenger which is seriously to be intervened. Mr.
Rohit showed least interest to help as he was the pickup man. Hoping
For a positive response as i lost full 1 day and my important
Assignment which can never be repayed. Atleast refund my booking
Charge as its hard earned money.

Hi m fredrick,
Please rate your recent trip.
Delhi - gorakhpur
25-feb-2019, 20:45
Ashok bus service

Thanks and regards

Was this information helpful?

No (0)

Yes (0)

Apr 13, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2019

Red Bus Customer Care's response Dear Fredrick,

Greetings from redBus!

We are sorry to hear about your experience and regret the inconvenience caused. Kindly share your concern along with ticket details at [protected]@redbus.in. We'll check and get back to you with an update at the earliest.

Thanks,
Team redBus

Mar 22, 2019

Updated by M Fredrick No reply even after following the instructions.The details asked are once again shared here also which was forwarded at [protected]@redbus.in.
M Fredrick <[protected]@gmail.com>

Mar 13, 2019, 11:09 PM (9 days ago)

to mobile
As per reply of consumer complaint with ID: 2263618 I am asked to share ticket details for further proceedings in the given mail address which I am forwarding.Kindly do the needful.

On Wed, 13 Mar 2019, 22:48 M Fredrick <[protected]@gmail.com wrote:

redBus mTicket
Route: Delhi to Gorakhpur
Ticket No: TN3U42829008
Passenger: M FREDRICK (49, MALE)
PNR: 34VGHMZP
Travels: Ashok Bus Service
Departure: 09:30 PM Feb 25, 2019
Seat Numbers: O
redbus Discounted Fare: Rs.1264.0
Boarding point: Akshardham Metro station
Address: Akshardham Metro station
Boarding point contact: [protected]/[protected]
Ashok Bus Service Customer Care: -
--
You can reschedule the ticket till 25 Feb 2019 08:45:00 AM
--

redBus Helpline:[protected]

M Fredrick <[protected]@gmail.com>

Mar 13, 2019, 11:12 PM (9 days ago)

to mobile
My concern also is forwarded in the form of copied message below.
Please reply to my feedback and refund my money at the earliest or
else I will have to go for other options.The copy of my grievance is
once again below for your reference.

M Fredrick <[protected]@gmail.com>

Feb 28, 2019, 10:40 PM (9 days ago)
to ashokbusservice
Dear Sir,
Thanks for asking feedback and I am sorry to state that the agent has
dropped me without availing me the facility by misguiding me inspite
of continuously being in touch and in the pre- text of some other
notion has betrayed me without giving the facility and asking me to
join in the next stop which was impossible for me as even though
somehow if I would have managed also there was no guarantee of being
considered.It is embarrassing and pathetic to share such worst
experience.If really you are serious about feedback then kindly refund
my amount as I have not received the services and surely my seat is en
cashed by other passenger which is seriously to be intervened.Mr.
Rohit showed least interest to help as he was the pickup man.Hoping
for a positive response as I lost full 1 day and my important
assignment which can never be repayed. Atleast refund my booking
charge as its hard earned money.

Hi M Fredrick,
Please rate your recent trip.
Delhi - Gorakhpur
25-Feb-2019, 20:45
Ashok Bus Service

Thanks and Regards

Mar 31, 2019

Updated by M Fredrick No reply ?????