[Resolved]  Redbus — non availability of msrtc bus agained issued ticket

I booked ticket for pune-mumbai shivneri ac bus on red bus website on 3rd october. My ticket number was 34765900. Transaction id was rb[protected]. I reached boarding point at indira college wakad at 1.50. As per the ticket, the bus was to arrive by 2.22 pm. But the bus did not arrive by 4 pm. The msrtc staff also had no idea why the ac shivneri did not come.
Thereafter, i hired a private transport to reah mumbai. Thus, i lost not only rs 580 but also had to undergo huge discomfort and agony. It is reprehensible.
I mailed the problem to red bus on the same day but there has been no response.
Please look into the matter. I would pursue it further if the complaint is not attended to. Is done.