[Resolved] Redbus — non booking of seat even after payment deduction

rajat240195

from Delhi, Delhi

Address:	Deoria, Uttar Pradesh, 274001
Website:	REDBUS

Journey was confirmed from deoria to lucknow (Charbagh) for two seats at a upsrtc bus booked through redbus but the bus conductor denied any confirmation of booking while boarding and asked for fresh booking. Refund is required as their was no journey done due to redbus non confirmation. The bus booking pnr number is - xchb[protected]. Ticket were booked for two people i. E. Rajesh rai and divya rai. Ticket id is tmc[protected]. The total amount was rs 1142.

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Dec 22, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2018

Red Bus Customer Care's response Dear Rajat,

Greetings from redBus !!

We are sorry to hear about your poor experience. We regret the inconvenience caused. We have escalated your complaint to concerned team to look into it. We request you to allow us some time. We shall revert with update in 48 working days.

Thanks,
Team redBus