Redbus — non booking of seat even after payment deduction

 
1 Review
 rajat240195 on Nov 16, 2018
Journey was confirmed from deoria to lucknow (Charbagh) for two seats at a upsrtc bus booked through redbus but the bus conductor denied any confirmation of booking while boarding and asked for fresh booking. Refund is required as their was no journey done due to redbus non confirmation. The bus booking pnr number is - xchb[protected]. Ticket were booked for two people i. E. Rajesh rai and divya rai. Ticket id is tmc[protected]. The total amount was rs 1142.

Complaint Status


[Nov 16, 2018] Red Bus customer support has been notified about the posted complaint.
Verified Support
Red Bus Customer Care's response, Nov 21, 2018
Dear Rajat,

Greetings from redBus !!

We are sorry to hear about your poor experience. We regret the inconvenience caused. We have escalated your complaint to concerned team to look into it. We request you to allow us some time. We shall revert with update in 48 working days.

Thanks,
Team redBus
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    Redbus - non booking of seat even after payment deduction