[Resolved]  Redbus — Non receipt of refund

Address:	560071
Website:	www.redbus.in

I had booked a ticket - ticket no: TK4P77774453 PNR no: TS-RB44303069MXE/133027 for travel from Coimbatore to Cochin on March 27th 2017. The operator was Aeon Connect. My wife was asked to report at the pick up point at 12.30 pm. The pick up point was Gandhipuram in Coimbatore. When she reported at the pick up point she was informed by an agent of the bus operator (the bus operator does not have a presence in Coimbatore) that the pick up point had been changed and that she would be taken the new point by a van. She said that she will make her own arrangements to go to the new pick up point. However, within a few minutes, she was informed that the bus will not operate as there were very few passengers from Coimbatore and that they will make alternate arrangements. They however said they can only try their best. She even contracted the Red Bus Helpline but they could not do anything. Subsequently, she made her own arrangements by traveling by a Supaa Travels bus that left at 2.20 pm by purchasing a new ticket. I need the refund of this ticket to be processed and a written apology from the bus operator failing which I will not hesitate to initiate legal action for the hardship she underwent that day