[Resolved] Redbus — not boarding in red bus having valid ticket from durgapur (w. b) to cuttack

[Resolved] Redbus — not boarding in red bus having valid ticket from durgapur (w. b) to cuttack

M mdkhalil from Chandigarh, Chandigarh

I osim khan, purchased a online red bus ticket no. Tn[protected], pnr-449manou, seat no.24 of rs. 945/- through new banking for travelling on 07.03.2019 at 2010 hrs from durgapur (West bengal) to cuttack (Orddisa) by shyamoli paribahan pvt. Ltd. On 07.03.2019 i reached city centre bus stand at durgapur well in time. I had a hand bag and a kent ro newly purchased from the market. The bus conductor did not allow me to board the bus and demanded rs. 500/- extra as luggage for the kent ro which i was carrying with me. I told him that i can only give him rs. 100/- extra for carrying the kent ro with me in the bus, but he did not agree. Inspite of my repeated request and showing the online ticket he did not allow me to board the bus and left with the bus living me at the bus stand in a hopeless condition. As a result i could not travel from durgapur to cuttack on 07.03.19 night as sheduled. I tried to cancel my ticket at the bus stand as well as online but failed. In this regard it is also intimated that i have been unnecessary harassed by the bus conductor and cleaner on 07.03.2019 night. As a result i am under tremendous physical and mental agony and as i failed to reach my destination in time. I therefore request you to refund my ticket amount of rs. 945/- in my bank account as i have purchased the ticket through the net banking. If i failed to get a refund within 15 days i will have no other option but to take up the matter with the consumer court in this regard. My details are giving as under:- Name - osim khan, contact no. [protected]. Your kind co-operation and favorable action is highly solicited. Thanking you, Osim khan +1 photos Was this information helpful? No (0) Yes (0)
Apr 13, 2019 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Mar 11, 2019 Red Bus Customer Care's response Dear Khalil, Greetings from redBus! We are sorry to hear about your issues and regret the inconvenience caused. However, we would like to inform you that as per bus operator's luggage policy, each passenger is allowed to carry one bag o[censored]pto 10 kgs and one personal item such as a laptop bag, handbag, or briefcase o[censored]pto 5 kgs only. Bus Operator reserves the right to deny boarding or charge additional amount in case passenger is travelling with extra luggage than what is mentioned above. Kindly refer E-ticket for more details on luggage policy. Your understanding in this regard is appreciated. Thanks, Team redBus Mar 20, 2019 Updated by mdkhalil I have received your reply in this regard in which following have been intimated:- “ that as per bus operator's luggage policy, each passenger is allowed to carry one bag o[censored]pto 10 kgs and one personal item such as a laptop bag, handbag, or briefcase o[censored]pto 5 kgs only. Bus Operator reserves the right to deny boarding or charge additional amount in case passenger is traveling with extra luggage than what is mentioned above. Though the Bus operator has the right to deny boarding due to extra luggage (Kent water purifier) but he has no right not to refund my ticket amount. My main complaint is that if Bus operator was unable to accommodate me on 07.03.2019 night at 2010 hrs at Durgapur (City Centre Bus Stand) due to extra luggage he should have refunded ticket amount of Rs 945/- paid by me for traveling by cancelling the ticket which the Bus operator is failed to do so. Further, in your reply letter under reference you have mentioned about the luggage policy, however you have not mentioned that how much amount of per Kg is charged for additional extra luggage more than 10 Kg. Kindly enquire the matter with the Bus operator and intimate. Also further it is requested to refund my ticket amount of Rs.945/- in my account within one month failing which I have no other option but to take legal action in this regard. OSIM KHAN Traveller
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