[Resolved] Redbus — not providing the amenities (camera) as promised

sri2448

Address:

Hosur main road, Singasandra, Bangalore, karnataka, Bangalore, Karnataka

I've travelled from mangalore to bangaluru on 25.12.2019, booked ticket in red bus and operator is bharathi travels, ticket no: tndj32700399.

While travelling someone has stolen my bluetooth earphone costs of 11000 rupees (Got it from korea as a gift of my manager), i could not found as there is no camera - but red bus promised. I've contacted to red bus regarding the same and they are telling, we are very sorry but we are not responsible for that and we cannot do anything so please contact to bus operators only.

When i called to bus operator (Bharathi travels) they are telling we are not responsible for your belongings, the same explained to red bus, they are telling to call to the number which is on the ticket, that number is of red bus but changed to ullal holiday (Changed) 4 days ago.

Removed the bharathi travels and now changed to ulla holidays and playing with the customers.

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Feb 9, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Jan 06, 2020

Updated by sri2448 Any positive out come?

Jan 06, 2020

Updated by sri2448 First of all, I am not here to hear as 'We are sorry', because many of complaints closed with the word called SORRY with out providing the proper amenities.

I want the positive out come

Verified Support

Jan 06, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We understand your disappointment. We would kindly request you to get in touch with the operator for the theft that has happened during the journey.

We would like to inform that as per our terms & conditions, redBus is not liable for the baggage of the customer getting lost, stolen or damaged during the journey.

Thank you for choosing redBus.

With regards,
Team redBus.