[Resolved] Redbus — Not refunded in bank yet since 1 month of cancellation ticket

chetanmoradiya

from Ahmedabad, Gujarat

Address:	Gandhinagar, Gujarat, 382421
Website:	www.redbus.in

I have not got refund in my bank account. Rebus said that amount has been transferred to bank and Bank said that amount has not been credited into your account from REDBUS(merchant).

First rebus gave me wrong reference number with freecharge settlement id. So when I contacted free-charge, I couldn't get help from there and they asked me to contact rebus as redbus has transferred money in your bank. Bank has confirmed that amount has not been credited with following reference number which i got today(30th march, 2017) by mail from redbus.

Redbus provide me following detail
Reference number:CMS[protected].
Refund Date: 01st March 2017
Amount: 280 rs.
Trip ID: TK3S27893429

Redbus is cheating customer by giving wrong refund details every time. Please solve my complaint as soon as possible and refund in my bank account.

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Apr 4, 2017

Complaint marked as Resolved

Thank you. I got refund in my freecharge wallet (actually source of payment). I got call back from redbus representative and he did really good job. Thank you Redbus and Sir (redbus representative).

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2017

Red Bus Customer Care's response Hi Chetan,

Greetings from redbus!!

Ticket id-TK3S27893429

We are sorry to hear that, kindly provide us sometime. We are checking on the issue, we'll get back to you with an update at the earliest.

Fell free to reach us at [protected]@redbus.in for further assistance.

Regards,
Redbus Team

Verified Support

Apr 04, 2017

Red Bus Customer Care's response Hi Chetan,

Greetings from redbus!!

Ticket id-TK3S27893429

As discussed, we have initiated the refund back to your source. It will be reflecting within 7 bank working days.
We have also noted your feedback, we'll ensure such issues will be reduced in future.

Fell free to reach us at [protected]@redbus.in for further assistance.

Regards,
Redbus Team