[Resolved] Redbus — partial cancellation

remya g

from Hosur, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600126

I want to partial cancel my ticket no. Tkca79323225 tuticorin to chennai for 1/12/2017.
The ticket states partial cancellation is allowed.
Please cancel seat no l5 and process refund asap.
Redbus app doesn't allow partial cancellation.
I tried calling in the customer carr numbers given in the internet but was not able to talk to any customer care executives.
Please resolve the issue immediately

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Dec 25, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2017

Red Bus Customer Care's response Dear Remya,

Greetings from redBus.in!

Ticket ID : TKCA79323225

We would like to inform you that partial cancellation for the above ticket is not applicable as per the policies set by the bus operator. We would request you to go through point number 9 in terms and conditions mentioned in the e-ticket shared your registered e-mail id for more details.

We thank you for your co-operation.

Regards,
Team redBus.

Nov 24, 2017

Updated by remya g Dear Sir/ madam

I have read the ticket point no 9.. It says partial cancellation is possible .. Please find attached the image

Nov 27, 2017

Updated by remya g The ticket point no 9 clearly says partial cancellation is possible.. Please tell me how to do partial cancellation..

Redbus customer care number also doesn't connect to customer care executive so please help

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Comments

C Satyanarayana Murty

from Virarajendrapet, Karnataka

Ticket no.TKBU32164296DOJ7/11/2017 Tirupathi-Bangalore cancelled on[protected] Refund Rs.1087.10 not received by me or my SBI Credit Card Dept. as per their statement. kindly expedite the matter and affect my refund at your earliest possible. [protected]@yahoo.co.in mob no.[protected]
Yours faithfully,
c s n murty
[protected].