[Resolved] Redbus — pathetic service

Alagapan Thiagarajan

from Bengaluru, Karnataka

Address:

560068

Srs travels - karaikudi to bangalore

Trip ref: tm2a10380548
Supposed date of travel 30: jan 2018

Bus cancelled by srs travels and called up to let us know on morning of day of travel
- despite booking 3 weeks ago for a senior member of family. Some # alternate arrangement offered
- i was asked to redbus booking portal for a full refund

Called up redbus 3 times since then, and it has been 10 days now, and all i get back from redbus support agents is
"our concerned department looking into it, will revert back within end of day"
It looks like their end-of-day is forever, and i have not received a refund or any revert whatsoever till now!!

What a # experience with redbus and srs travels.. What used to be a once very good service, redbus is now fast becoming a crappy totally undependable place to make any booking..

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Mar 13, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2018

Red Bus Customer Care's response Dear Alagapan Thiagarajan,

Greetings from redBus!!!

We sincerely apologize for the inconvenience caused. We would like to inform you that the issue has been escalated to our relevant team and the same would take 1-2 business days for us to receive an update. Rest assured we shall keep you posted as soon as possible.

Thank you for writing to us.

Team redBus.

Verified Support

Feb 08, 2018

Red Bus Customer Care's response Dear Alagapan,

Greetings from redBus.in!

Ticket Id : TM2A10380548

We are really sorry for the delay caused. We would like to inform you that the refund for the above ticket has been initiated on February 08, 2018 back to the source and the same should reflect in your account in 7 business days from the time of initiation as per the standard banking procedures. We hope this helps.

We thank you for your co-operation.

Regards,
Team redBus!