[Resolved]  Redbus — Poor bus quality and worst support team

Address:	560097
Website:	redbus.in

Hello,

Honestly I am not at all happy with your service. Here is the scenario:
I tried booking for Kallada travels from Bangalore to Cochin on Feb 03rd. My money was deducted but the ticket got failed to confirm. I then called your customer service personnel and she advised me to try again for the same bus, same seat. I checked with her again that if it is some service issue from your end or an issue with the bus operator, so that I dont have to lose money again. But she told me its some temporary glitch and I tried again. Unfortunately, my money was lost again.

I understand the amount (Rs. 812 + 812) will be credited back soon, hopefully.

Mishaps happen sometimes. I totally get it.

But the worst thing happened after my friend boarded the bus whom I booked the ticket for with SONA TRAVELS. The bus service was so poor. The bus quality was really bad, shaky and he was already a patient who was taking treatment for back pain. His health got worsened after the journey and had to get on bed for the next two days.

I already complained just after the journey started and redbus personnel told me that the bus/service can't be changed as the journey has already started. I am pretty sure you have received multiple complaints for the same bus on the same day. I was told that I would get a call back after I raised a complaint with you.

I believe that is just basic customer care manners that redbus team should learn ahead. Once you have a complaint registered, atleast you should show the responsibility to make a call back. It's been 3 days now and didn't yet get a call back.

And what difference would it make to me if the operator has promised to get the bus changed? I am damn sure wont be using his/your services again anyway.

Apologies wont serve it. Just let me know if there is a provision to get the amount for the ticket refunded. I seriously think I have to use better alternatives for ticket bookings in future.

Thanks and Regards,
Irshad K