[Resolved]  Redbus — poor service and non refund of ticket cost

Address: Bangalore, Karnataka

Website: www.redbus.in

I had the worst possible journey on a paulo travels bus from kudal to mumbai (Ticket no. Tnc[protected] that lasted for over 18 hours.

I had to put up with this absolute hell. A journey that was supposed to end at 10 am today in mumbai lasted till 3.30 pm. Thanks to poor back up arrangements of paulo travels and zero communication with its passengers.

After being stranded on the national highway around midnight for over 3 hours due to a breakdown, you transferred passengers of a multi axel ac sleeper bus into a shoddy non-ac bus. After the journey started, me and 17 other passengers realised that the bus was headed to aurangabad and not mumbai.

We (Including many women and children) were made to get off on the pune highway and made to stand in the scorching heat for over two hours, while the operator tried to stop any random bus that was on its way to mumbai.

Finally, after getting into the bus, we realised that the seats in the second alternate bus were less than the passengers that were on boarded.

I ended up getting the last seat of the bus (My back is obviously gone) and share it with 2 other passengers. Basically 3 o[censored]s sharing a seat meant for 2 people. 🤬

On raising a complaint on the helpline and asking for an entire refund of my ticket cost of rs. 680, redbus told me they understood my situation and were really sorry about this. They offered me 100 bucks. On escalating this issue, another “senior” representative called me and increased the amount by 50 rupees. So, now they are offering me 150 bucks for this ordeal.

This is absolutely unacceptable.