[Resolved] Redbus — poor service and non refund of ticket cost | |||||
I had the worst possible journey on a paulo travels bus from kudal to mumbai (Ticket no. Tnc[protected] that lasted for over 18 hours. I had to put up with this absolute hell. A journey that was supposed to end at 10 am today in mumbai lasted till 3.30 pm. Thanks to poor back up arrangements of paulo travels and zero communication with its passengers. After being stranded on the national highway around midnight for over 3 hours due to a breakdown, you transferred passengers of a multi axel ac sleeper bus into a shoddy non-ac bus. After the journey started, me and 17 other passengers realised that the bus was headed to aurangabad and not mumbai. We (Including many women and children) were made to get off on the pune highway and made to stand in the scorching heat for over two hours, while the operator tried to stop any random bus that was on its way to mumbai. Finally, after getting into the bus, we realised that the seats in the second alternate bus were less than the passengers that were on boarded. I ended up getting the last seat of the bus (My back is obviously gone) and share it with 2 other passengers. Basically 3 o[censored]s sharing a seat meant for 2 people. 🤬 On raising a complaint on the helpline and asking for an entire refund of my ticket cost of rs. 680, redbus told me they understood my situation and were really sorry about this. They offered me 100 bucks. On escalating this issue, another “senior” representative called me and increased the amount by 50 rupees. So, now they are offering me 150 bucks for this ordeal. This is absolutely unacceptable. Was this information helpful? | |||||
Feb 17, 2020 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Jan 13, 2020 Red Bus Customer Care's response Hi Simit, Greetings from all o[censored]s, here at redBus! Thank you for reaching out to us regarding the refund for your ticket no. TNC[protected]. I understand that the poor experience during your journey would have caused an inconvenience to you and I am truly sorry. Your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle free quality service in the future. In hopes of compensating for the inconvenience caused to you, we are crediting Rs.682.5/- (full refund) to the mode of payment used by you for this transaction, as an exceptional gesture. The amount has been processed from our end on 15th May, 2019. Basis the policy of your bank, the amount should reflect in your account within 7 business days. Details of the transaction are given below: • PO No. :[protected] • Refunded Amount: Rs. 682.5/- I hope this solution made you happy! For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare. As this response has been logged in our system, you will receive an email stating that your case has been closed. Once again, I thank you for choosing redBus and hope you accept my sincerest apologies. Have a great day! With thanks, Team redBus | |||||
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