Redbus — redbus bus full of bedbugs

Address:

Dharwad, Karnataka, 580023

Redbus — bus full of bedbugs

I have been using redbus from long time. This time i booked my ticket from hubli to bangalore in "aditya" travels. The bus details are below:

Route: hubli to bangalore
Ticket no: tmaw13152110
Passenger name: sharat shetty
Pnr: b3fr4v7m
Travels: aditya travels
Departure: 11:10 pm oct 2, 2018
Seat numbers: 13
Boarding point: hubli
Address: hubli bus stand

Bus came at 11:30. When the bus started moving i realised that something is biting my legs, hands and back and soon i got red patches on my legs and hands. Using my mobile torch, i found they were bed bugs. After sometime my front passengers (Seat no 9, 10& 11, 12) were also started noticing these bed bugs on their seats. I went to driver and asked for bus owner contact no but he gave some contact no of person called jagdeesh - [protected]. I called him and told about the bed bugs. He responded rudely and said there is no chance of bed bugs instead of asking for sorry on behalf of his travels and giving my alternative seats/other alternative options. I decided to change the bus and as it was too late night couldn't find any other bus service at that time as i am traveling in between. Through out my journey i had to put up with bedbug bites. This shows the quality of bus redbus has. I am being a loyal customer to redbus couldn't even think this kind of service i will be getting as my past experience was good till now. I couldn't even slept for whole night and all night suffered this horrible experience. My hands and legs have got red patch and i had to consult a doctor for this next day. I throwed my luggage bag and my pant and t shirt outside my home since bed bugs might have surely passed onto it. One passenger who took the same bus (Seat no 19) on friday 28th of september from bangalore to hubli faced the same issue at that time and it shows irresponsibility of the travels even after noticing on such issues and didn't acted on it.
I need a compensation for all this and i will sue if necessary actions didn't takes place. Being loyal customer to redbus i have the rights to request kindly block this bus from redbus booking so that aditya travels company should learn the lesson and act on such issue's in future. I hope i will get my compensation amount for this soon.

Your loyal customer
Sharat
[protected]