[Resolved] Redbus — redbus not refunding the amount for failed transaction

Venkata Rao Amudalapalli

Address:

Alwyn Colony, Phase-2, Hyderabad, Andhra Pradesh, 500072

I have attempted to book a ticket via redbus app which actually shown up as successful, but ticket not booked. After multiple follow-ups with all parties involved in the transaction, i understood that the money reached to redbus's (Ibibo account), a redbus support personnel confirmed the same, and told me to initiate the request for refund with redbus. I have provided all the details to redbus via email. But they never responded.

I request redbus via this forum to initiate my refund.

Important: please do let me know if i need to provide the transaction details.

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Apr 12, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2019

Red Bus Customer Care's response Dear Venkata Rao,

Greetings from redBus!!

We regret the inconvenience caused. Kindly share your concern in detail with us along with email id and contact number used for booking at [protected]@redbus.in. We will our best to resolve your concern at the earliest.

Awaiting for your email.

Thank you,
Team redBus