[Resolved] Redbus — redbus ticket no. tn[protected]- journey from bhopal to ajmer on 12.5.2019 by rsrtc bus-starting time: 20:01 hours | |
Subject: redbus ticket no. Tn[protected]- Journey from bhopal to ajmer on 12.5.2019 by rsrtc bus-starting time: 20:01 hours Non informing the bus stand name or pickup point etc- Claiming damage of rs one lakh from your company. Name of passenger: p nagarajan, age: 56, mob: no: [protected] Sir The above ticket was booked online on 12.5.19 for my journey from bhopal to ajmer and since your company has not informed me the departure point or pickup place etc i could not get the bus as i wandered from isbt bus stand, state bus stand to find out whether this bus of rsrtc is commencing from these two bus stops. But to my surprise i made another attempt to go to — bus stand at 2025 hours (Ie after its scheduled departure) on 12.5.2019 and found that this bus of rsrtc is starting from here and this had already departed. Then i booked another bus and came to ajmer at about 12 noon the next day. 2. Because of your poor service and non informing me about the bus stop etc, i suffered a lot with mental tension on the night of 12.5.2019. Neither the rsrtc has the courtesy to call in my mobile number about their leaving etc on that day night. As i did not travel in the bus the ticket amount and the compensation of rs one lakh may be refunded to me failing which i will approach the consumer court for claiming the damage. Kindly take this as legal notice to you. (P. Nagarajan) Govt of india, Ministry of mines New delhi/ajmer. Was this information helpful? | |
Jun 26, 2019 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support May 24, 2019 Red Bus Customer Care's response Hi Customer!Thank you for reaching out to us regarding your ticket no. TN[protected]. I am your redBuddy Sumanth and I have been working on your case. I understand that the poor experience during your journey would have caused an inconvenience to you, and I am truly sorry. Your feedback has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle free, quality service in the future. As discussed on call, as compensation for the inconvenience caused to you, the bus operator is refunding your ticket amount entirely. Your refund has been initiated from our end on 24th May 2019 to the mode of payment used by you for this transaction. Basis the policy of your bank, the amount should reflect in your account within 7 business days. PO No. :[protected] Refunded Amount: Rs. 538.35/- Refund Reference no.: [protected] If you do not receive this amount within the expected time, please reach out to the customer care team of your bank to know the status of your refund. For any other questions please write to us at https://www.redbus.in/info/redcare/ As I have processed your request, you will receive an email stating that your case has been closed, along with a survey seeking your feedback on the assistance given by me. Please spare a moment to share your valuable inputs. Hope I have been able to help you and this resolution made you happy. Take Care, Sumanth redBuddy | |
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