[Resolved] Redbus — refund amount has not been initiated after 10 working days.

Anandhu VS

Address:	560035
Website:	Redbus

I have booked the bus"sam tourists" from kottayam (Kerala) to bangalore in redbus website on sept 17. But due to some vehicle breakdown issue, journey was cancelled and i received email, message informing that the amount of rs 870 will be refunded within 7 working days. But till the amount has not been received to my account. I have contacted redbus customer care many times and issue is not resolved. They informed me that the amount has been refunded. But i did not received the refund amount. When we call customer care, they will inform like "they have refunded the amount and the problem is with banker, please contact banker" and when contacting banker (Hdfc) they inform like they did not received amount from redbus. Hence, due to poor customer care services, creating this complaint. Please check and help to initiate my refund immediately. This is my second time which i am facing the same issue.

Transaction id: [protected]
Phone:[protected]
Email:[protected]@gmail.com
A/c no: [protected]

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Oct 1, 2018

Complaint marked as Resolved

Contacted HDFC customer care again and they refunded amount. Thank You

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 02, 2018

Red Bus Customer Care's response Dear Anandhu,

Greetings from redBus.in!

We thank you for confirming the on the amount being refunded. We request you to reach out to us on [protected]@redbus.in for any concerns or queries and we are always there to help you.

Thank you for your co-operation.

Regards,
Team redBus.