[Resolved]  Redbus — refund amount is not process

Address:

Bangalore, Karnataka, 560037

Hi team,
I was booking ticket on 16 september 2018 from bangalore to pune and my boarding point was marathali near kalamandir.
At the last moment i got a call from [protected] and that guy was speaking such sarcasting way that today our van is not going to marathali kalamandir to pick you and they advised me to come anand rao circle after long conversation they were not convinced and stick to that point you have to come to anand rao circle which was not possible by me to travel there and finally they told me to cancel the ticket.

As per their word i called to redbus customer care and them to cancel but they told me post confirmation from bus operator (Seabird travel) we will do the needful. After 2 days they asked me to share the alternative ticket if you have not travel on seabird as a proof as per there requirements i have provided all the details but now seabird bus is still telling i have traveled on our bus and not giving the proper confirmation to red bus to refund money.

I would like to request your management to put your concern and do the needful to avoid this discrepancy.
If red bus having problem for boarding point as kalamandir, marathalli then why they put this option in their website.
Refund amount-1732/-

I have faced such a pathetic situation from your bus service.

Looking forward please take on high priority and update me as soon as possible.

Ticket details-4760018
Name-ashok khatua
Mob-[protected]