[Resolved] Redbus — Refund amount not given | |
I booked my bus ticket by redbus on 21 may 2011 (Ticket number (Tin): tpa[protected] from hyderabad to tirupati for dated 11 sep 2020 that tckt amount was 1800/- rs. And cancelled it on 11 sep But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days (For your reference i am forwarding your mail with this mail). Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible. Looking forward for your cooperation and quick response Was this information helpful? | |
Aug 9, 2021 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. | |
 2 Comments | |
Comments
Hi Hariprasad,
Greetings from all o[censored]s, here at redBus!
Ticket ID - TPA[protected]
I understand that this experience may be causing an inconvenience to you, and I am truly sorry.
Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed from redBus on 11th Septmebr 2020 to the mode of payment used by you for this transaction.
PO No. :[protected]
Refunded Amount: Rs. 1620/-
ARN no.: 74056630261025576893864
Basis the policy of your bank, the amount should have reflected in your account within 5-7 business days. Since, the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the information shared above.
A screenshot of the Refund Initiation from our end, has been attached for your reference.
I hope this response is satisfactory.
For any other questions please write to us at https://www.redbus.in/info/redcare/
As I have processed your request, you will receive an email stating that your case has been closed, along with a survey seeking your feedback on the assistance given by me. Please spare a moment to share your valuable inputs.
I hope I have been able to help you.
Take Care,
Team redBus!
![]()
![]()
Greetings from all o[censored]s, here at redBus!
Ticket ID - TPA[protected]
I understand that this experience may be causing an inconvenience to you, and I am truly sorry.
Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed from redBus on 11th Septmebr 2020 to the mode of payment used by you for this transaction.
PO No. :[protected]
Refunded Amount: Rs. 1620/-
ARN no.: 74056630261025576893864
Basis the policy of your bank, the amount should have reflected in your account within 5-7 business days. Since, the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the information shared above.
A screenshot of the Refund Initiation from our end, has been attached for your reference.
I hope this response is satisfactory.
For any other questions please write to us at https://www.redbus.in/info/redcare/
As I have processed your request, you will receive an email stating that your case has been closed, along with a survey seeking your feedback on the assistance given by me. Please spare a moment to share your valuable inputs.
I hope I have been able to help you.
Take Care,
Team redBus!
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
67%
Complaints
3905
Pending
278
Resolved
2490
View all 3905 Red Bus reviews & complaints
Domlur Layout, Karnataka, Bangalore, Karnataka, India - 560071
View all Red Bus contact information
Greetings from all o[censored]s, here at redBus!
Thank you for reaching out to us with your query.
We apologize for the inconvenience. We request you to share the ticket ID by reverting to this mail or you can share the same on [protected]@redbus.in as we are not able to fetch the details.
For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.
Thank you for choosing redBus.
Have a great day!
Take Care
Team redBus
Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
Please refund my amount as soon as possible