[Resolved]  Redbus — refund

Address:	560017
Website:	www.redbus.in

I booked a hotel room (Oyo 10010) after seeing the location on the app screen as TRINITY METRO STATION. I was somewhere near to Domlur and hence selected Domlur in the location filter. So when an hotel showing Trinity as location came up, I went ahead and booked the rooms instantly. Post booking when I searched for the location on map, it was showing somewhere near to Hoskote- which is far away from my current location.

Within an hour of booking, I have spoken to redbus customer care executive stating the whole story, and he acknowledged that the information is coming wrong in the app. And as per his instruction, I have initiated an email to redbus. The reply I got was the hotel will note refund for a past date booking..

Attaching the screen shot of the app where we can see the location as TRINITY METRO STATION. where in hoskote we have metro?

Wrong booking happened only due to the wrong information on the app and the wrong filtering mechanism which redbus used.

Booking details are listed below.

After I wrote thos

Hotel - OYO 10010 R V Comforts
Date - 17/Jun to 18/Jun (1 nights)
Voucher number: T186H6963160,
Booking ID: HTLB2BZFTKYK9.
redbus account : anjus.[protected]@gmail.com
Contact No: [protected]