[Resolved] Redbus — Refund failure against bus cancellation | |||||
I had online booked ticket via REDBUS from Raj travels on date 15th Feb 2017 PNR No. 54932473. But after few hours of booking i got call from raj travels mentioning that there bus has been cancelled and they will refund my ticket booking charges in my credit card but today is 29 April 2017 and i had not yet get my credit back. Even no customer support team is available to talk with me. I had may time made complaint compliant number is 750870 done on 18 March 2017, again call on date 13 April 2017 and also on 29 April 2017 but no positive reply has been received by us. I supposed that there may be many customer who booked ticket via raj travels but company may not refund the charges. Due to busy schedule and lesser time all even dont check the keep refund copy with them so cant able to take refund. Which lead to fraud against customer Was this information helpful? | |||||
Jun 4, 2017 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Apr 30, 2017 dhineshdhina's response Previously I made a complaint on Oct 2016, I am not sure whether this is real, but have hope on this site
Verified Support May 04, 2017 Red Bus Customer Care's response Hi Shailesh, Greetings from redBus!! We are sorry for the delay in response. We regret for the inconvenience caused. We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority. Feel free to reach us at [protected]@redbus.in for any further assistance. Regards, redBus Team. | |||||
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Domlur Layout, Karnataka, Bangalore, Karnataka, India - 560071
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On the date of 1st of may from madurai to chennai, bus rates are very high.Usually everytime these buses are chraging more than the actual rate.
I have attached some of the screenshots with this.
Please do the needful so that the people will not suffer from this