[Resolved] Redbus — refund for ticket

Patel Hardik J

from Delhi, Delhi

Address:

Bangalore, Karnataka

Dear sir/madam,
I have book online ticket via redbus on dated 04th may 2019 for mumbai to ahmedabad and pay rs 1000 for non a/c sleeper. After payment i have call to jay shree krishna travels as per my ticket provided by redbus on mobile number:[protected] to confirm my pick up point. But person from jay shree krishna travels told me bus not travel mumbai to ahmedabad for today. So i have immediately call to redbus helpcare no:[protected] and registered my query and they told me we will refund after 24hrs but still i have not received any email or call from redbus about this query. However i have try today (I. E.06th may 19) several time to speak redbus person on above number but no body can reply. So, please take the issue and help me to provide my refund back.
Thanks and with warm regards,
Hardik j patel.

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Jun 12, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 09, 2019

Red Bus Customer Care's response Hi Patel,

Greetings from redBus!

Thank you for reaching out to us regarding your ticket no. TN[protected].

During our investigation regarding your complaint, we received information from the Jay Shree Krishna Travels that the bus operated as per the scheduled timings.

For this reason, we will not be able to process a refund against your ticket. Your understanding in this matter is appreciated.

In case, you have received any communication from the bus operator regarding this cancellation, please send us a screenshot of the message via email at [protected]@redbus.in.

Once again, I thank you for choosing redBus.

Take Care,
Team redBuddy