[Resolved] Redbus — refund if cancelled ticket.

Nidhish Goswami

from Gurgaon, Haryana

Website:

Redbus.in

Dear sir/madam,

I, nidhish goswami wish to draw your attention towards refund of rs 2290. I booked a ticket (Ticket no.:- tmbv[protected] from sirsa to delhi on 01.11.2018. The ticket was cancelled on 02.11.2018. I received mail from redbus that refund has been initiated will reflect in account in 2-7 days. But more than 6 months have passed
I raised ticket and mail this refund issue to redbus support team. Redbus asked me to contact bank for refund. I contacted bank but didn't get any positive response. As per bank they cannot trace any such transaction.
I am tired of contacting bank and redbus but still my issue is not resolved. I usually remain out of station on official works, do not get much time to visit branch for this refund issue. I have attached my documents for your reference.

Therefore, i request you to look into this matter and resolve as early possible. I shall be highly obliged to you.

Regards,
Nidhish goswami
Deputy engineer
Bel ghaziabad
A/c:- [protected]
Ph:- [protected]

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Jun 20, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 15, 2019

Red Bus Customer Care's response Dear Nidhish,

Greetings from redBus!

This is in regards to your query about refund status for ticket number TMBV80027115.

We regret the inconvenience caused to you. We have initiated the refund on 2nd November 2018. The amount should reflect in your account within 7 business days or less, depending on your bank. Please be advised that the refund will be in the name of IBIBO Group Pvt. Ltd.

Details for the same are as following:

PO Number:[protected]
Refunded Amount: Rs.2290.79/-

We tried reaching in your registered mobile number. We request you to contact your respective bank and raise a dispute.

Please find the attached screenshot for the successful refund.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy