[Resolved]  Redbus — refund is denied

Address:

Pune, Maharashtra, 411035

On 20/07/2018 i had a booking confirmed in satnam travels and had the boarding point as nigdi.

I was not informed about bus not picking from nigdi and because of that they refused to pick me up from nigdi (Which i had set as my boarding point).

I reached ganga travels and upon calling bus operator at 8.00pm (The bus departure time from nigdi was 8.25pm), they had said that the bus would not pick from nigdi and refused to pick me up from nigdi.
As i had luggage with me it would have been difficult for me to book a cab at 8.00 pm and then go to different location to catch the bus. (Booking cab arnd 8 pm when bus departure was 8.30pm something).

I had asked the operator repeatedly where to come to catch the bus but the operator kept on saying that the bus will go from pune to banglore would be confirmed after 11 pm due to riots or something going on.

I had to book another bus on the spot as i had to reach next day by afternoon.

The problem with bus operator / redbus:-
1) even if they changed the boarding point i was not informed before hand neither through calls nor message, neither from redbus nor from satnam travels.

I got information when i had reached ganga travels in nigdi and called the bus operator to ask where the bus was.

2) after talking and explaining everything to the customers care of redbus, i was told the amount would be refunded withing 7-8 days.
But instead the ticket regarding my complaint was closed without refund being initiated.

Note

Even when bus was not cancelled it refused to pick me up from my boarding point. Hence i would like a refund for this booking.

Even though me being a customer had no fault in this event still i had to bear the loss as my refund was not initiated.

I had been using redbus app since long time but after this incident i feel hesitant to use this app. It's really sad that in the midst of this riots that happened in pune and bus operator refusing to pick from nigdi the customer had to bear the loss.