[Resolved] Redbus — refund issue | |||
I have booked a ticket for the journey from cuttack to durgapur by dolphin travels on 10/07/2018. Prior to the journey date, i have cancelled the ticket on 13/07/2018. As per redbus information, my refund amount was inr 612 (Total ticket amount was inr 756). Today is 28/07/2018 but i still haven't got the refund credited to my account. I contacted redbus on 27/07/2018, as per their officials they have processed the refund, due to bank problem it has not got credited to my account, but i use to get refund in time whenever i cancel any ticket booked from irctc or any other website. Kindly look into the issue. Details Tin: tm[protected] Was this information helpful? | |||
Aug 31, 2018 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Jul 28, 2018 Red Bus Customer Care's response Dear Customer, Thank you for contacting redBus regarding the refund status of your trip id [protected]. I am pleased to inform you that the refund for amount Rs.612/- has been processed on 13th July 2018 to your card 401806XXXXXX7350 and the Bank ARN number for the same is “[protected]”. The amount should be refunded within 7 bank working days from the date processed. If in case the refund is still not reflecting, kindly get in touch with your banker with the aforesaid ARN and raise a dispute. It has been a pleasure serving you today. Thank you for choosing redBus and have a great day ahead. Regards, Team redBus | |||
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Escalated the same issue via mails and phone calls by making call to support team with my alternate number till now they have not provide the proper resolutions.