[Resolved] Redbus — refund issue

EbenezerA

Address:

560030

I am a. Ebenezer - [protected] - [protected]@gmail.com. On 13.02.2020, i booked a bus ticket from bangalore to chennai for journey dated 22.02.2020. Due to some problem in your system, my bank account was debited with rs. 682.50 four times, but ticket was not generated. Further, i did not get refund also on the same issue. Kindly looked into and do the needful.

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Apr 22, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status of your trip id's [protected] &[protected].

I understand that this transaction failure and a delay in receiving the refund would have caused an inconvenience to you, and I am truly sorry.

Due to a very rare technical error, when you attempted the transaction this amount was deducted from your account but, did not reflect in our account.

Had we known about this, our teams would have tried reaching you promptly regarding the refund of this amount. Unfortunately, we only became aware of this when you lodged your complaint with us.

We assure you that our technical team is constantly working with payment gateways to resolve such issues.

The refund for your transaction has been initiated from our end on 16th and 18th February, to the mode of payment used by you.

Basis the policy of your bank, the amount should reflect in your account within 5 - 7 business days.

Details of the transaction are given below:

• PO No. :[protected] & [protected]
• Refunded Amount: Rs. 682.5/- & 682.5

In case, you do not receive the amount within the designated time period, you can contact the bank to know the status of your refund.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Thank you for choosing redBus.

Have a great day!

Take Care,
Thokchom
redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Mar 10, 2020

Updated by EbenezerA My account was debited for four times. but i got the refund for three. Still the amount of Rs. 682.50 taken vide Ref: INB/[protected]PAYU.IN dated 13.02.2020 was not refunded. Kindly looked into and solve at the earliest

Verified Support

Mar 19, 2020

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status of your trip id's[protected],[protected] &[protected].

As discussed, we received only 3 transactions and we have already processed the refund from our site. We request you to please provide the bank statement with us from the 13th of February till today via [protected]@redbus.in to look into the concern.

The refund for your transaction has been initiated from our end on 16th 15th and 18th February, to the mode of payment used by you.

Basis the policy of your bank, the amount should reflect in your account within 5 - 7 business days.

Details of the transaction are given below:

• PO No. :[protected],[protected] & [protected]
• Refunded Amount: Rs. 682.5/- Rs. 682.5/- & Rs. 682.5/-

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.