[Resolved] Redbus — refund money not yet received

purvi29

from Satana, Maharashtra

Address:	Pune, Maharashtra, 411021
Website:	Red bus app

On 14th oct I booked 2 tickets from Mumbai to Pune through Redbus and made the Rs. 1080 payment through paytm upi but I didn't receive anything related to my booking. The amount debited from my a/c but my booking showed me as failed transaction. I have been reaching out to paytm as well as redbus. I have to tell the same details to red bus again and again and they tell me to wait for 2days, 7 days. They don't even response to mail or complaints. Made me wait for a call back. But they're not taking any action. This is really urgent. Pleasehelp me to get my refund immediately.

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Dec 21, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Nov 10, 2018

Updated by purvi29 No action has been taken

Verified Support

Nov 20, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus !!!

We regret the inconvenience caused. Kindly share your concern in detail with us at [protected]@redbus.in along with the email id / contact number used for booking tickets. We will look into it.

Thanks,
Team redBus