[Resolved]  Redbus — refund not done

I booked a ticket from delhi to kanpur and the cancelled the ticket on 2nd november, 2018 and today is 20th november, 2018 and still, i did not receive the amount back and there is no proper mechanism to get clear status of refund process.
Ticket details:
Ticket number (Tin): tmbd89697777
From: delhi
To: kanpur
Date of journey: 05/11/2018
Travels: uttar pradesh state road transport corporation (Upsrtc)
Bus type: volvo a/c multi axle (2+2)
Boarding time: 08:00 am
No of seats: 1
Seat number: 51
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Dec 25, 2018
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Nov 21, 2018
Red Bus Customer Care's response
Dear Shubhankit,

Greetings from redBus !!

Ticket id: TMBD89697777

On checking we see that refund of Rs 1092 has been successfully credited back to source account on 5th November 2018. In case amount is not reflecting in your account, kindly contact relevant bank with refund reference number "20181103111212801300168901011512425". Bank will assist you further with refund details.

Thanks,
Team redBus
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