[Resolved] Redbus — refund not initiated and no response from customer care

Chryso

from Bengaluru, Karnataka

Website:

Red bus.in

Hi,
I have booked a bus in red bus in Mettur Super Services for my journey on January 25, 2018. The bus was cancelled due to bandh and I received an SMS that the money will be refunded. I called the customer care several times. But still it's not fruitful. I did not receive my refund.
Kindly look into this matter and do the needful.

Thank you

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Mar 22, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2018

Red Bus Customer Care's response Hi Evangeline Chrysolite,

We regret the delay in the refund, we are sorry that the bus was canceled. We have initiated the full refund back to the payment source. You will receive the refund within 7 bank working days.

We sorry once again for the delay in the refund.

Thank you for writing to us.

Regards,
Team redBus.

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Comments

vaishali mandaliya

from Rajkot, Gujarat

I have booked a ticket on 24th of jan . 400 rs is debited but ticket was not conformed . Still waiting for refund . Have submitted my bank statement on their cust. Support . Called 7 to 8 times there. No satisfaction .