[Resolved]  Redbus — refund not processed

Address:

560100

I booked a ticket through red bus app on the 5th of may (7:19 pm), from mangalore to bangalore (Tm[protected] travel date 10th may). The amount paid through paytm wallet was rs727.50. I cancelled the ticket on the 8th of may and received confirmation of cancellation (See attached image) on the same day. When the refund was not processed in seven days i raised a complaint on the red bus app (See attached image), reference number 4024709. I was promised that the refund will be processed by 15th may. On 16th of may i received an email saying that the refund has been processed (See attached image) and that the refund will reflect in 7 business days (I. E. By 23rd may). When i didnot receive refund by 24th of may, i again initiated a complain (Reference number 4135616, see attached image). On 24th i again received an email (See attached image) that the refund was done on 16th of may itself and that i should contact paytm for the same. I contacted paytm and enquired but from there i was told that no payment has been issued from redbus, and that if it is done i should ask redbus for transaction id. When today (1st june) i am trying all the customer care numbers of redbus, i am constantly getting a wrong number dialled message.
This kind of behaviour and unprofessional conduct is highly objectionable. It's not about a refund of rs578, it is about plain fraud and cheating. I have wasted so much time in enquiring about this refund, will redbus compensate for the time that i have lost and the trauma that i have gone through.

If there is any legal process that needs to be initiated, someone please advise me.