Redbus — refund not received

Address:	Bangalore, Karnataka, 560103
Website:	Redbus.in

Hi, i booked 2 tickets from bangale to kanchipuram on 19th feb 2018 to travel on 20th feb 2018 early morning bus along with return journey on same day night.
After book the both tickets through red bus, around 8:00 pm bus operator canceled the service intentionally due to less reservations.
Informed over the phone to passenger and canceling the ticket with full refund.
But return journey ticket not canceled, when i asked about how to do return travel without travel from blr to tn - kanchipuram.
For that cancellation you need to talk redbus. Then contacted and updated.
Later redbus support team told will refund amount wuthin 7 working days. The
Wonder is here opened complaint number closed without my knowledge and not initiated any request or followup with bus operator. Bus operator contacted tge passenger and waiting for boarding.
Informed to operator about morning bus canelled hence not travelled.
Till now no clue whether i will get rwfund or not.

Red bys customersupport says will check with concern team and get back wirh ib 24 hour's this is standard answer fron the and traind them very nicely.

Everytime calling and tellibg the entire problem.

No use. Please refer below smart reply

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From: "[protected]@redbus.in"
Date: feb 23, 2018 21:43
Subject: re: ticket cancellation [ ref:_00d281kzya._5000i12ws0m:ref ]
To: "kondal. [protected]@gmail.com"
Cc:

Dear customer,

This email is in reference to your complaint number 3230607.

We had requested you to share certain information to be able to resolve your query. Unfortunately, we haven’t heard back from you in the last 48 hours. Therefore we are closing this service ticket now. Kindly revert with the required information at your earliest convenience, and our system will automatically reopen the ticket.

Regards,
Praveen naidu
Redbus