[Resolved] Redbus — refund not received

க

க. பாலாசி

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600066

Ticket no: tmb[protected]
Pnr no: uni2394404
Chennai to erode friday, october 12, 2018
Travels name: universal travels
Non a/c seater/sleeper (2+1)
22:30 departure time
3 number of passengers
Boarding point details: koyembaduomnibusstandshopno-70
Total fare : rs. 2445.0

The bus was broke down and there is no arrangement to travel by the transporter. So we are not travel on that day, we discontinued our travel planning. As enquired with the travel owner he informed to refund the amount within one week time through redbus. But since 15 days we are not yet received the refund amount till now.

Kindly do the needful

Was this information helpful?

No (0)

Yes (0)

Dec 21, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus.in!

Ticket ID : TMB[protected]

We sincerely apologize for the inconvenience caused. We would like to inform you that the issue has been escalated to our relevant team and the same may take some time for us to receive an update. Rest assured, we shall keep you posted as soon as possible.

We request your co-operation in this regard.

Regards,
Team redBus.

Verified Support

Nov 20, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus.in!

Ticket ID : TMB[protected]

We regret the inconvenience caused. We have processed the refund of Rs 2445 back to payment source on 30th October 2018. We hope you received the refund. Please be assured, we will work harder and promise to serve you better going forward.

Thanks,
Team redBus