[Resolved]  Redbus — refund not received - cancellation was initiated by red bus

Address:	Chennai, Tamil Nadu, 600028
Website:	Red bus

I booked a nonac sleeper ticket worth rs.1018 for 2 people in red bus from trichy to chennai for travel dated 12th nov 2017, however at the last minute the bus operator (Srs travels) called me and stated that the nonac sleep bus is cancelled due to some mechanical problem and asked me to ask alternate bus to red bus and if red bus can't provide a bus then ask red bus to initiate cancellation so that you will get the full refund. I informed the same to red bus and raised a complaint on dec 12th for same and red bus promised to refund the amount within 7 working days however its almost a month time now and still i have not received any refund. Whenever i call the customer care they keep my call on hold for a while and then disconnects. Such a poor customer service from such a reputed company and i have called about 5 times but everytime same thing happened which really frustrates and why do the hell i have to call u people and waste my time for asking my own money.. Help me how to proceed further? Can i raise a case again? Or what do i need to do to get my money back?

Attached screenshot of my call log.

Ticket id: tkd[protected]
Pnr:ts[protected]knnu/20922884/sayalkudi-chennai sleeper/seater
Travel date dec 12

Case details:
Redbus case reference number : 2604854
Redbus case registered date: 12th dec 2017