[Resolved]  Redbus — refund not received, no proper customer service

Address:

Bangalore, Karnataka, 560037

Hi,
I had booked a ticket for two through redbus app for bus journey on jan 1, 2018 from bangalore to hyderabad. On dec 27, 2017 i recieved an sms (Screenshot attached) stating that my bus ticket with given pnr has been cancelled. And no refunds have been done for the cancelled ticket yet.

I have tried lodging complaint through the app and also tried talking to the customer care. And the only result so far is i get system generated emails for my request ticket creation and closure without any resolution being provided.

Also while talking to the customer care, he told that they had confirmed with the bus operator that the bus had not been cancelled.in that case how is possible that i get the sms with my pnr number that the bus has been cancelled. When i told him about the sms i was asked to send a mail to [protected]@redbus.in with the screenshot attached. As mentioned above there had been no satisfactory response to the mail (Only the system generated mail was recieved).

If bus had not been cancelled how is it that i receive that sms with the correct pnr number. Either the bus had been cancelled or there is a serious system flaw.

I would like to get my money back with proper explanation or there is no way i am trusting redbus for my future reservations.

My ticket details:
Pnr: d28czcgf
Ticket number: tkdf98869935
Boarding pt.: marathahalli, airtel 4g (Bangalore)
Boarding time: 20:30
Amount: ₹3100