[Resolved] Redbus — refund of 1380, 1380 of credit card & 2360 through debit card on 09.11.2018 for booking bus ticket in orange bus from bengaluru to panaji goa

Gurumurthy MS

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I had tried to book bus ticket for journey on 11.11.2018 from Bengaluru to Panaji Goa on 09.11.2018 in Orange Bus through my credit twice by swiping ₹1380 twice and debit card for ₹1360 but your online booking site had shown as pending at Bank and I had to pay cash to book ticket through Air-2-Asia travel agent SC Road Anandarao Circle Bengaluru. Taken up the issue with my Canara Bank but I was informed yesterday that Chargeback raised by our bank has been declined. Today I verified with travel agent and found that the above disputed amount is showing as pending at your Bank.
Pl verify your account and arrange to refund the amount.
Bus ticket and screen shot of your online bus booking site is uploaded

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Feb 12, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2019

Red Bus Customer Care's response Dear Gurumurthy,

Greetings from redBus.in!

We sincerely apologize for the inconvenience caused. We request you to share your registered e-mail id and the date of transaction to us on [protected]@redbus.in and we shall look into your concern on priority.

We shall keep you posted further with an update once the details are shared.

We thank you for your co-operation.

Regards,
Team redBus.