[Resolved] Redbus — refund of cancelled ticket

 
6 Reviews
Hyderabad, Hyderabad District, Telangana, India
 Prasad Mandava on Apr 27, 2019
We have registered your concern 7894305 - ref:_00d281kzya._5000i1z6qpi:
Ref : 00d281kzya._5000i1z6qpi

I have received a mail informing me that my concern is resolved. I wish to inform you that the same is still pending.

I have booked a ticket from hyderabad to vijayanagaram in the name of manasa mandava my daughtet by paying through my credit card on 22 nd march for a journey on 23 rd march. I received a phone call at 4 pmon 23 rd saying the service is cancelled and refund is initiated.
The ticket was booked by giving the mobile no [protected]. I have not received the refund to my credit card. Please resolve the issue

I request that the issue be resolved immediately.

Thanks
Siva rama prasad

Sent from my iphone

Complaint marked as Resolved Jun 8, 2019

Complaint Status


[Apr 27, 2019] Red Bus customer support has been notified about the posted complaint.
Verified Support
Red Bus Customer Care's response, May 08, 2019
Hi Mandava,

Greetings from RedBus!

Ticket ID - TN4N23832096

Sorry for the delay in response. We are sorry that the bus was cancelled by the bus operator due to unforeseen reasons. We have taken your concern with the operator and have shared a strong feedback on this regards. We have also asked him to ensure that such instances never occur in the future.

We have initiated the refund on 7th May 2019. You will receive the refund within 7 bank working days. Thank you for contacting redBus. Have a good day.

Thank you for contacting us.

Take Care,
Team redBuddy.
Complaint comments  5 Comments     Updated: Share0Tweet0

Comments

I booked a bus from surat, gujarat to una, gujarat.it was late by two hours and we have to wait at the boarding point because our home is 20km away.the bus name is shree jalaram travels(viral).who will give me that two hour compensation?
It is a crime in itself if a company like Redbus is still supporting Kallada bus services. Redbus should not show any lack of customer-friendlieness. Take some disciplinary action aganist Kallada travells and set an example.
Customers should not be reduced to slaves.
I booked ticket frm jalgaon to panvel .Ticket no TN5J50680228 customer care of red bus and operator did not cancel the ticket why? I want to cancel the ticket and want the refund..., frm last night I am trying and now they r saying time up ...is. this fraud
As you aware of the case against Kallada Travels. Please remove all the buses from you app.
Sorry for the inconvenience, I'm not travelling on the booked date & time.so, l request you to cancel the ticket and request you for a refund.I planned the travel on 21/04/2019 timed 12:50 pm.
I'm not able to cancel the ticket through redbus.so, kindly accept my complaint and take necessary action on this issue.

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    Redbus - refund of cancelled ticket