[Resolved] Redbus — Refund of money-thangam travels

Rhea19

from Bengaluru, Karnataka

Address:	Madurai, Tamil Nadu, 562106
Website:	redbus.in

I have booked my ticket from bangalore to madurai in redbus website. The travels which i booked under was thangam travels. My travel was on october 25, 2016 at 10:00 pm. I got a call from thangam travel around 6:40pm on the same day saying that the bus got broke down at hosur and they cancelled my ticket. It was so inhuman of them to just cancel the ticket without any alternate solution. All i asked them for the ticket refund and they said i have to mail the details of the ticket to a guy named muthu to redbus. I mailed the details to that respective person under [protected]@redbus.com. Its been 23 days and they have not refunded the amount. This is rediculous and the red bus hasnt responded yet. I have called the travels people to refund the money and they are irresponsible and behaving immaturely. Proper actions has to be taken against them and i would i want my refund back.

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May 10, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2016

Red Bus Customer Care's response Hi Rhea,

Greetings from redBus!!

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

Nov 18, 2016

Updated by Rhea19 redBus Ticket - TJBC57768434 and the registered email id - pretz.[protected]@gmail.com, PNR no: AXXKHB6.